Privacy Policy for FRESH ADVENTURE TRANSPORT

Last Updated: August 24, 2025

1. Introduction

Welcome to [Your Company Name] (“we,” “us,” “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our car rental services or visit our website www.freshadventure.com.my .

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information to provide and manage our car rental services:

• Personal Identification Data:
  • Full Name
  • Home Address
  • Email Address
  • Phone Number
  • A copy of your identity card (MyKad for Malaysians) or Passport (for non-Malaysians).
• Identity & Driving Data:
  • A copy of your valid driver’s license (including license number, expiry date, and class of vehicle).
  • Emergency contact information.
• Booking and Rental Data:
  • Rental dates and times.
  • Vehicle preferences.
  • Pick-up and drop-off locations.
  • Flight details (for airport services).
• Payment Data:
  • Credit/debit card details (number, expiry date, security code).
  • Billing address.
  • Bank account information for security deposit refunds.
  • Note: Sensitive payment details are processed through secure third-party payment gateways. We do not store your full credit card information on our servers.
• Vehicle Usage Data:
  • Our vehicles may be equipped with a GPS tracking device. We may collect location data for vehicle security, safety, and recovery purposes in case of theft, accident, or overdue rental.
• Technical Data:
  • When you visit our website, we may collect your IP address, browser type, and information about your visit, such as pages viewed, through the use of cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Booking: To process your reservation, prepare your rental agreement, and provide you with the vehicle you requested.
• For Identity Verification: To verify your identity and ensure you are legally qualified to drive.
• To Process Payments: To process rental fees, security deposits, and any refunds.
• To Communicate With You: To send booking confirmations, rental reminders, updates, and respond to your inquiries or support requests.
• For Vehicle Security: To monitor the location of our vehicles to prevent theft and ensure their timely return.
• For Legal and Safety Reasons: To comply with legal obligations, such as cooperating with law enforcement for traffic summonses, accident reports, or other legal investigations.
• To Improve Our Services: To analyze how our services and website are used, helping us to improve customer experience .

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with the following parties only when necessary:

• Payment Processors: To securely process your payments.
• Insurance Providers: In the event of an accident or claim.
• Government and Law Enforcement Authorities: To comply with legal requirements, such as responding to traffic summons (e.g., PDRM, JPJ) or legal court orders.
• Third-Party Service Providers: Companies that provide services on our behalf, such as website hosting or IT support. These parties are obligated to protect your data.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our server.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data to comply with our legal obligations (e.g., for accounting purposes or to resolve disputes) and to manage post-rental issues like traffic fines.

7. Your Rights

In accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia, you have the right to:

• Request Access: You have the right to request access to the personal data we hold about you.
• Request Correction: You have the right to request the correction of any inaccurate or incomplete data.
• Withdraw Consent: You have the right to withdraw your consent to our use of your data at any time, especially for marketing purposes.

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Company Name: FRESH ADVENTURE TRANSPORT
• Email: FreshAdventure1718@gmail.com
• Phone: +60 16-577 7369 / +60 012 896 1640
• Address: 3A Stampin Baru , Lorong 4B , SHM Garden 10, Phase 1, Jln Stutong Baru, STUTONG, 93350 Kuching, Sarawak .