{"id":47884,"date":"2025-04-25T16:48:31","date_gmt":"2025-04-25T16:48:31","guid":{"rendered":"https:\/\/sites.generatepress.com\/wellbeing\/?page_id=47884"},"modified":"2025-08-23T01:07:05","modified_gmt":"2025-08-22T17:07:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.freshadventure.com.my\/zh\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"
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Car Rental & Airport Transfers & City Tours<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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\u6c7d\u8f66\u79df\u8d41<\/h3>\n\n\n\n
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1. What car models are available and what are the daily rates?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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We have a wide fleet of vehicles available for rent. Below is a list with estimated daily rates:
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Category<\/strong><\/td>Vehicle Model<\/strong><\/td>Daily Rate (RM)<\/strong><\/td><\/tr>
\u7d27\u51d1\u578b<\/td>Perodua Axia<\/td>90<\/td><\/tr>
<\/td>Perodua Axia (New)<\/td>120<\/td><\/tr>
<\/td>Perodua Myvi<\/td>100 – 130<\/td><\/tr>
\u8f7f\u8f66<\/td>Proton Saga<\/td>100 – 120<\/td><\/tr>
<\/td>Perodua Bezza<\/td>120 – 130<\/td><\/tr>
<\/td>Toyota Vios<\/td>130 – 230<\/td><\/tr>
<\/td>\u672c\u7530\u57ce\u5e02<\/td>250<\/td><\/tr>
<\/td>\u672c\u7530\u601d\u57df<\/td>280<\/td><\/tr>
MPV<\/td>Perodua Alza<\/td>150 – 230<\/td><\/tr>
<\/td>\u4e30\u7530 Avanza<\/td>160<\/td><\/tr>
<\/td>Perodua Aruz<\/td>180<\/td><\/tr>
<\/td>Toyota Innova<\/td>180 – 250<\/td><\/tr>
\u8d27\u8f66<\/td>Toyota Hiace (Manual)<\/td>230 – 240<\/td><\/tr>
<\/td>Nissan Van (Manual)<\/td>240 – 260<\/td><\/tr>
<\/td>Toyota Van (Automatic)<\/td>500<\/td><\/tr>
Premium \/ 4×4<\/td>\u4e30\u7530\u5e0c\u62c9\u514b<\/td>400<\/td><\/tr>
<\/td>\u4e30\u7530 Fortuner<\/td>450<\/td><\/tr>
<\/td>Toyota Alphard\/Vellfire<\/td>700<\/td><\/tr>
<\/td>\u4e30\u7530\u9e5e 2018<\/td>350<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Note: For weekly or monthly rental rates, please contact us via live support or WhatsApp for a special quotation.


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2. Are rental prices the same for local and international customers?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Yes, our prices are the same for all customers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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3. How can I book a rental car?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Bookings can be made easily via the online form<\/strong> on our website or through WhatsApp<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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4. What is the minimum rental period?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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The minimum rental period is 2 days<\/strong>. For rentals of less than 2 days, please contact our admin for special arrangements.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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5. Is vehicle delivery included?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Yes. We provide free delivery<\/strong> to the airport or any hotel in Kuching town centre for rentals of 2 days or more<\/strong>. Surcharges may apply for delivery to remote locations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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6. Are there charges for late-night delivery?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Yes, the following surcharges apply for deliveries outside of standard office hours:
9:00 PM \u2013 12:00 AM (midnight):<\/strong> RM40
12:00 AM \u2013 2:00 AM:<\/strong> RM60<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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7. Is a security deposit required?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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A security deposit is required for weekly\/monthly rentals and for all vehicles in the Premium category.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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8. What is the cancellation policy for car rentals?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Early bird cancellation (2 weeks or more in advance):<\/strong> Full deposit refund.
Cancellation 3 days or more before rental date:<\/strong> 50% deposit refund.
Cancellation less than 3 days before rental date:<\/strong> The deposit is non-refundable.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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9. What is the fuel policy?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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You are required to return the vehicle with the same fuel level<\/strong> as when you picked it up.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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10. Can I drive the rental car outside of the Kuching area?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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The use of the vehicle is restricted to the Kuching division only. An additional charge will apply if you drive beyond the Serian district<\/strong>. Please inform us in advance if you plan to do so.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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11. What should I do if the car breaks down or I get into an accident?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Please call our support hotline immediately.
For breakdowns (e.g., battery or engine failure):<\/strong> We will arrange for a replacement car.
In case of an accident:<\/strong> The renter is responsible for damages. We highly recommend purchasing the Collision Damage Waiver (CDW)<\/strong> to reduce your liability.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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12. Are the cars insured?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Yes, all our cars are covered by comprehensive insurance<\/strong>. You have the option to purchase a Collision Damage Waiver (CDW)<\/strong> for additional protection.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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13. Are there any restrictions on vehicle usage?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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To maintain the condition of our vehicles, the following are strictly prohibited:
Pets in the vehicle.
Smoking in the vehicle.
Transporting or consuming illegal substances.
Carrying strong-smelling items like durian or salted fish.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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14. Do I need to clean the car before returning it?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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No. All cars are delivered clean, and you do not need to wash the car before returning it.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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15. Are parking coupons provided?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Yes, we provide three (3) complimentary parking coupons<\/strong>. You can easily purchase more from nearby convenience stores if needed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Airport Transfers & City Tours<\/h3>\n\n\n\n
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1. What types of vehicles available for airport transfers in Kuching?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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We offer a variety of vehicles to suit your needs:
Sedan Car:<\/strong> Ideal for 1-3 passengers.
MPV (e.g., Toyota Innova):<\/strong> Suitable for 4-6 passengers.
Hiace Van \/ 10-seater Van:<\/strong> Perfect for 7-10 passengers.
13-seater Van:<\/strong> For larger groups of up to 13 passengers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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2. What are the rates for airport transfers?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Our rates are fixed for a one-way trip to or from Kuching International Airport (KIA):
Sedan (1-3 pax):<\/strong> RM70
MPV (4-6 pax):<\/strong> RM100
Hiace Van (7-10 pax):<\/strong> RM120
13-seater Van:<\/strong> RM150<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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3. What is included in the Kuching city tour package?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Our full-day city tour package runs from 9:00 AM to 10:00 PM<\/strong>. The tour covers popular destinations in Kuching such as the Kuching Waterfront, Sarawak Cultural Village, and more (subject to the agreed itinerary).<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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4. What are the rates for the city tour packages?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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The following are our rates for a full-day (13-hour) private tour:
Sedan (1-3 pax):<\/strong> RM300
MPV (4-5 pax):<\/strong> RM430
Hiace Van (7-10 pax):<\/strong> RM450
Nissan Van (13 pax):<\/strong> RM530
New Hiace Van (10 pax):<\/strong> RM580<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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5. Any charges if the tour extends beyond the scheduled time?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Yes, an overtime charge of RM30 per hour<\/strong> applies for tours that continue past 10:00 PM.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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6. How do I book an airport transfer or city tour?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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You can book through the online form<\/strong> on our website or directly via WhatsApp<\/strong>. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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7. What is your cancellation policy?<\/h3>\n\n\n\n<\/rect><\/polyline><\/svg><\/span><\/rect><\/polyline><\/svg><\/span><\/span>\n<\/div>\n\n\n\n
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Our cancellation policy is as follows:
Early bird cancellation (2 weeks or more in advance):<\/strong> Full refund of your deposit.
Cancellation 3 days or more before arrival date:<\/strong> 50% refund of your deposit.
Cancellation less than 3 days before arrival date:<\/strong> No refund will be provided.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

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